Detego Health BBB Profile Shocks: See Why
The Detego Health BBB profile shows that the company is listed by the Better Business Bureau as a non-accredited business with a C- rating, 93 complaints filed, and a noted reason for the rating that includes failure to respond to 2 complaints.
BBB profile snapshot
The BBB business profile for Detego Health identifies the company as a health consultant and third-party claims administrator based in Omaha, Nebraska, with a BBB file opened on August 20, 2024 and the business start date listed as April 27, 2021.
| Field | Detail |
|---|---|
| Business name | Detego Health |
| BBB accreditation | Not BBB Accredited |
| BBB rating | C- |
| Complaints filed | 93 |
| Rating reason | Failure to respond to 2 complaints |
| BBB file opened | 8/20/2024 |
| Business started | 4/27/2021 |
| Headquarters | Omaha, NE |
What the profile says
The BBB listing states that Detego Health is not BBB accredited, and it places the company in the Health Consultants and Third Party Claims Administrator categories.
The profile also names Richard Haldeman as CEO, with the business operating as Detego Health, LLC.
- Local BBB: BBB of Midwest Plains
- Business type: Limited Liability Company
- Alternate name: Detego Health, LLC
- Principal contact: Richard Haldeman, CEO
- Primary phone: (866) 815-6001
How to read the rating
A C- rating usually signals a BBB concern pattern rather than a single isolated issue, and in this case the BBB summary specifically points to multiple complaints and at least some unanswered responses.
That does not automatically prove wrongdoing, but it does mean consumers should treat the profile as a meaningful warning signal and review the complaint history closely before purchasing or enrolling.
"BBB ratings reflect the BBB's opinion of how a business is likely to interact with its customers," according to the BBB profile framework shown on the Detego Health listing.
Operational context
Public-facing company materials describe Detego Health as a small-business health benefits platform, and a provider-facing reference guide lists support channels and claim-status tools associated with the company.
The company's website presents its core pitch as a way to simplify small business health benefits and manage costs, which is consistent with the third-party administrator category shown on the BBB profile.
What consumers should check
If you are evaluating Detego Health, the BBB profile is only one part of the picture, but it is a useful place to start because it summarizes accreditation status, complaint volume, and the BBB's stated reason for the rating.
- Read the BBB complaints and responses to see whether issues were resolved or repeated.
- Compare the BBB profile with the company's own claims about services and support.
- Confirm the company name, location, and contact details before signing anything.
- Ask for written terms, especially for billing, cancellation, and claims administration.
Historical markers
The BBB listing shows the business started on April 27, 2021, while the BBB file itself was opened on August 20, 2024, which suggests the profile is relatively recent even though the company had already been operating for several years.
That timing matters because a newer BBB file can mean the public record is still developing, so the complaint count and rating may change as more cases are filed or resolved.
Why the profile matters
For anyone searching the phrase Detego Health BBB profile, the key takeaway is straightforward: the BBB currently presents the company as non-accredited with a C- rating and a substantial complaint history.
In practical terms, that makes the profile a relevant due-diligence checkpoint for employers, brokers, and members who may be comparing health-benefits administrators or evaluating service quality and complaint handling.
Expert answers to Detego Health Bbb Profile Shocks See Why queries
Is Detego Health BBB accredited?
No. The BBB profile says Detego Health is not BBB accredited.
What is Detego Health's BBB rating?
The BBB profile lists a C- rating.
How many complaints are on the BBB profile?
The BBB profile states that 93 complaints have been filed against the business.
Where is Detego Health located?
The BBB profile lists Omaha, Nebraska, with addresses shown at 759 N 114th St #300 and 2301 N 117th Ave Ste 200 on related BBB pages.
What category does BBB place Detego Health in?
The BBB categorizes Detego Health as a Health Consultant and Third Party Claims Administrator.
When was the BBB file opened?
The BBB file was opened on August 20, 2024.