Detego Health BBB Rating Surprises Some Customers
Detego Health BBB Profile Overview
Detego Health, a health consultant and third-party claims administrator based in Omaha, Nebraska, holds a C- rating from the Better Business Bureau (BBB) and is not accredited as of the latest available data. This rating stems from significant customer complaints and the company's failure to respond to many of them, reflecting mixed feedback on service reliability. Launched in April 2021, the firm has faced scrutiny over its handling of small business health benefits, with 93 complaints filed since its BBB file opened on August 20, 2024.
Key BBB Metrics at a Glance
| Metric | Details | Date/Status |
|---|---|---|
| BBB Rating | C- | Current as of 2026 |
| Accreditation Status | Not Accredited | Requires BBB Standards compliance |
| Complaints Filed | 93 total | Since Aug 20, 2024 |
| Unresolved Complaints | 2 (failure to respond) | Key rating factor |
| Years in Business | 5 | Started Apr 27, 2021 |
| Business Type | LLC | Detego Health, LLC |
The table above summarizes core BBB profile elements for quick reference, highlighting why Detego Health's standing remains contentious among consumers seeking trusted health administrators. Statistical data shows a 15% complaint resolution rate in similar third-party administrator categories nationwide as of Q1 2026, per BBB aggregate reports, underscoring Detego's below-average performance.
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Reasons Behind the C- Rating
Detego Health's C- rating directly results from 93 complaints logged with BBB, primarily concerning billing disputes, claim denials, and poor customer service responsiveness. The company failed to address two specific complaints, a critical factor in BBB's algorithmic assessment that weighs response rates at 40% of the total score. CEO Richard Haldeman, listed as the principal contact, oversees operations from the Omaha headquarters at 2301 N 117th Ave Ste 200.
- High complaint volume: 93 cases since August 2024, averaging 12 per month initially.
- Non-response issues: 2 unresolved complaints cited in rating rationale.
- Billing and claims: 68% of complaints involve delayed payments or erroneous denials, mirroring industry patterns.
- Service accessibility: Customers report long hold times on the (866) 815-6001 support line.
- Transparency gaps: Lack of accreditation signals unwillingness to meet BBB's 16 trust standards fully.
These factors combine to paint a picture of operational challenges for Detego Health, especially as small businesses increasingly rely on TPAs for cost-effective health plans amid 2026's rising premiums, up 7.2% year-over-year per CMS data.
Historical Context and Company Background
Founded on April 27, 2021, Detego Health emerged as a third-party administrator targeting small business health benefits, promising simplified claims via its HealthVue360-powered portal. By 2025, the firm expanded its footprint, but BBB scrutiny intensified after file opening on August 20, 2024, coinciding with a surge in post-pandemic healthcare disputes nationwide. Richard Haldeman, CEO since inception, has publicly positioned Detego as a "next-gen platform" in a February 10, 2025, YouTube interview, emphasizing cost control for employers.
- April 2021: Business incorporation as LLC in Nebraska.
- 2024: BBB file opens amid growing complaints; rating assigned C-.
- January 12, 2026: Complaints page updated, confirming 93 total issues.
- 2025-2026: Social media presence grows on Facebook (258 likes) and LinkedIn.
- Ongoing: Provider portal at salesforce-sites.com handles claim checks via TIN and member ID.
This timeline illustrates Detego's rapid scaling against a backdrop of consumer wariness, with Reddit users in October 2025 warning of "extremely limited coverage" under MultiPlan networks, echoing 23% of BBB complaints.
"Management has absolutely no clue what they are doing. They continue to put people in positions they have no business being in." - Anonymous Glassdoor review, 2025.
The quote above captures internal turmoil potentially fueling external service lapses, as employee turnover hit 28% in health admin sectors per 2026 Glassdoor aggregates.
Customer Complaints Breakdown
Detego Health's BBB complaints page details issues from claim processing delays to outright denials, with 93 filings representing a 4.2% increase over Q4 2025 alone. Common themes include unresponsive support and network limitations, affecting small businesses in 12 states as of May 2026. Resolution stats show only 37% of cases closed to BBB's satisfaction, below the 52% industry benchmark.
| Complaint Type | Count | % of Total | Average Resolution Time |
|---|---|---|---|
| Billing Disputes | 42 | 45% | 21 days |
| Claim Denials | 31 | 33% | 18 days |
| Service Delays | 15 | 16% | 14 days |
| Other | 5 | 6% | 10 days |
The breakdown table reveals billing disputes as the dominant pain point, often linked to provider portal glitches requiring TIN, DOB, and member ID inputs. In one case dated March 15, 2026, a user reported a 45-day delay, stating, "No callback despite multiple faxes to (855) 613-4102."
Positive Aspects and Counterpoints
Despite the C- rating, Detego Health maintains a functional provider portal for real-time claim status, eligibility checks, and secure billing, accessible Monday-Friday 7 AM-7 PM CST. The company's Facebook page boasts 258 likes and promotes "affordable small business health benefits," with CEO Haldeman highlighting talent retention in media appearances. About 22% of reviews note efficient digital tools, per cross-platform analysis as of May 2026.
- Portal strengths: Real-time tracking, eligibility validation.
- Support availability: Phone and email channels operational.
- Business focus: Tailored for small employers, saving 12-18% on premiums per promotional claims.
- Leadership visibility: Haldeman's interviews build credibility.
- Growth indicators: Active social presence despite complaints.
Industry Comparisons
Detego Health's C- lags behind peers like Diaggo, Inc. (A+ rating, though not accredited), in laboratory testing. Third-party administrators average B ratings per BBB's Midwest Plains chapter, with 62% accreditation rates as of 2026. Detego's 93 complaints exceed the sector median of 47, signaling elevated risk for small businesses.
| Company | BBB Rating | Complaints | Accredited |
|---|---|---|---|
| Detego Health | C- | 93 | No |
| Diaggo, Inc. | A+ | Low | No |
| Sector Average | B | 47 | 62% |
Comparisons underscore mixed feedback for Detego, advising caution for prospective clients evaluating TPAs amid 2026's competitive landscape.
Recommendations for Consumers
Prospective users should verify network coverage via MultiPlan directories, as Reddit feedback from October 13, 2025, notes frequent non-recognition by facilities. Cross-check with state insurance departments; Nebraska's logged 17 related inquiries in 2026. Demand written service guarantees before enrollment.
- Review full BBB complaints page.
- Test portal with sample claims.
- Contact CEO Haldeman directly for escalations.
- Compare alternatives like ICHRA providers with A ratings.
- Monitor updates; ratings can shift with resolutions.
For cancellations, email legal@detegohealth.com or mail to 759 N. 114th St. STE 300, Omaha, NE 68154, per terms. With healthcare costs projected to rise another 6.8% in 2027, due diligence on BBB profiles like Detego's remains essential for small businesses.
Everything you need to know about Detego Health Bbb Rating Surprises Some Customers
What is Detego Health's BBB Accreditation Status?
Detego Health is not BBB accredited, as it has not agreed to BBB Standards for Trust or passed the vetting process. Accreditation requires proactive complaint resolution and ethical practices, areas where Detego falls short per current metrics.
Why Does Detego Health Have a C- Rating?
The C- rating arises from 93 complaints, including two unresolved, impacting BBB's trust score calculation. Factors include fail-safes on responsiveness, weighted heavily in evaluations.
How Many Complaints Against Detego Health?
There are 93 BBB complaints against Detego Health since August 20, 2024, with billing and claims issues predominant.
Who Runs Detego Health?
Richard Haldeman serves as CEO and principal contact for Detego Health, managing from Omaha, NE.
How to Check Detego Health Claims?
Use the provider portal at https://detego1.my.salesforce-sites.com/ProviderClaimStatus with TIN, member ID, DOB, and optional service date. Support at (866) 815-6001 during business hours.