Detego Health BBB Reviews Spark Outrage
Detego Health BBB Reviews: The Direct Answer
Detego Health holds a C- BBB rating with 93 total complaints filed against the business and failure to respond to 2 complaints, according to the Better Business Bureau profile opened on August 20, 2024. The company is NOT BBB accredited and operates from Omaha, Nebraska as a third-party claims administrator for health insurance plans. Customer reviews consistently cite unpaid insurance claims, delayed reimbursements taking up to 2 years, and difficulty reaching customer service as the primary complaints.
BBB Rating Breakdown and Key Statistics
The C- rating reflects serious operational concerns that potential customers must understand before enrolling in Detego Health plans. According to BBB data, 55 total complaints were filed in the last 3 years, with 51 complaints closed in the last 12 months alone. The rating breakdown includes failure to respond to 2 complaints and 93 total complaints filed against the business.
| Metric | Value | Source |
|---|---|---|
| BBB Rating | C- | |
| Total Complaints | 93 | |
| Complaints (Last 3 Years) | 55 | |
| Complaints (Last 12 Months) | 51 | |
| BBB Accreditation | Not Accredited | |
| BBB File Opened | 8/20/2024 | |
| Business Started | 4/27/2021 | |
| CEO/Principal Contact | Richard Haldeman |
Top Customer Complaint Categories
Customer complaints reveal systemic patterns of issues that repeatedly appear across multiple BBB reviews. The most common complaint categories include failure to process insurance claims, delayed reimbursements, inaccurate provider directories, and difficulty canceling policies.
- Unpaid or Denied Claims: Multiple customers report claims approved but never paid, with one customer having 7 outstanding claims dating back to April 2025
- Delayed Reimbursements: Laura C reported waiting 2 years for a $232 reimbursement after confirming coverage
- Misleading Marketing: Customers claim they were misled about drug coverage and received only discount cards instead of actual insurance
- Network Adequacy Issues: One customer paid $1,291 in premiums but was denied coverage as "out of network" with no in-network physicians available
- Poor Customer Service: Multiple complaints mention long hold times (12-15 minutes), dropped calls, and unanswered voicemails
- Unauthorized Charges: Customers report being charged after attempting to cancel policies, with one case involving $403.98 in unauthorized charges
Recent Customer Reviews and Specific Cases
Recent BBB reviews from January 2026 reveal ongoing problems that have not been resolved despite the company's responses. Christian G filed a complaint regarding Detego Health's failure to fulfill obligations in processing and paying a valid insurance claim for a routine physical examination covered under their policy. Ryan C stated "I'd leave a zero star if possible. This is a scam".
"its been 2 years waiting to be reimbursed for a $232 check. I called to confirm I was covered and would be reimbursed." - Laura C, BBB Review
"I am filing a complaint regarding Detego Healths failure to fulfill its obligations in processing and paying a valid insurance claim. Approximately seven months ago, I received a routine physical examination that is covered under my health insurance policy with Detego Health." - Christian G, BBB Review
One particularly serious case involved a customer who paid $1,068.28 on December 21 for insurance effective January 1 but received no paperwork or health card by mid-January 2026, forcing them to obtain alternative coverage. Another customer reported hospital claims totaling over $150,000 that were approved but unpaid while monthly premiums of $413.09 continued to be deducted.
Business Response Patterns and Resolution Rates
Detego Health's response pattern shows consistent use of template responses from "Compliance & Legal Affairs" that often fail to address specific customer concerns. The company claims to be a third-party administrator (TPA) rather than an insurance carrier, stating they do not underwrite insurance policies.
- January 30, 2026 complaint: Resolved after business refunded $150 premium and canceled account on February 11, 2026
- January 20, 2026 complaint: Resolved after comprehensive review of account and claims details
- January 13, 2026 complaint: Answered with $1,261.94 refund for November, December, and January charges
- January 12, 2026 complaint: Resolved with $1,068.28 refund after plan termination
- December 14, 2025 complaint: Answered but customer rejected response, stating providers received nothing
- November 11, 2025 complaint: Answered but customer rejected closure, stating hospital claims still unpaid
Despite claiming resolutions, multiple customers rejected the business responses, indicating the stated resolutions did not match actual outcomes. The company's standard response includes the phrase "We sincerely apologize for any inconvenience or frustration this situation may have caused" followed by generic commitments to help.
Company Background and Contact Information
Detego Health operates as Detego Health, LLC, a Limited Liability Company started on April 27, 2021, with 5 years in business as of 2026. The headquarters is located at 2301 N 117th Ave Ste 200, Omaha, NE 68164-3484, with the BBB of Midwest Plains serving as the local BBB.
| Contact Detail | Information |
|---|---|
| Phone Number | (866) 815-6001 |
| Fax Number | (855) 613-4102 |
| CEO | Richard Haldeman |
| Business Type | Health Consultants, Third Party Claims Administrator |
| Entity Type | Limited Liability Company (LLC) |
Key concerns and solutions for Detego Health Bbb Reviews Spark Outrage
Is Detego Health BBB accredited?
No, Detego Health is NOT a BBB Accredited Business. To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process, which Detego Health has not completed.
What is Detego Health's BBB rating?
Detego Health has a C- BBB rating, which reflects failure to respond to 2 complaint(s) filed against the business and 93 total complaints filed against the business.
How many complaints have been filed against Detego Health?
93 total complaints have been filed against Detego Health, with 55 complaints in the last 3 years and 51 complaints closed in the last 12 months.
What are the most common complaints about Detego Health?
The most common complaints include unpaid insurance claims, delayed reimbursements (some taking 2 years), misleading marketing about coverage, inaccurate provider directories, poor customer service with long hold times, and unauthorized charges after cancellation attempts.
Is Detego Health an insurance company?
No, Detego Health LLC is not an insurance carrier and does not underwrite insurance policies. Their role is solely as the third-party administrator (TPA) for the plan, with all benefit determinations made in accordance with the plan document.
How do I contact Detego Health for customer service?
Detego Health can be contacted at (866) 815-6001 for customer service, with their headquarters at 2301 N 117th Ave Ste 200, Omaha, NE 68164-3484. Their fax number is (855) 613-4102, and CEO Richard Haldeman is the principal contact.
Should I enroll in Detego Health coverage?
Given the C- BBB rating, 93 complaints, and consistent patterns of unpaid claims and poor customer service, consumers should exercise extreme caution before enrolling in Detego Health coverage. Multiple customers have called the company a "scam" due to approved claims that remain unpaid.