Which EMR Does AdventHealth Use? The System Behind Patient Care
- 01. Which EMR Does AdventHealth Use? The System Behind Patient Care
- 02. The Epic EMR Platform at AdventHealth
- 03. Key Features of AdventHealth's Epic Implementation
- 04. Migration Timeline and Implementation Details
- 05. Patient Access Through MyChart
- 06. Why AdventHealth Chose Epic Over Cerner
- 07. Technical Architecture and Cloud Infrastructure
- 08. Impact on Patient Care and Care Coordination
- 09. Enterprise-wide EMR Strategy
Which EMR Does AdventHealth Use? The System Behind Patient Care
AdventHealth uses Epic Systems as its enterprise-wide electronic medical record (EMR) platform, having completed a major migration from Cerner that began in March 2020 and now covers more than 45 hospitals across nine states. Patients access their electronic health records through MyChart, Epic's secure patient portal, which provides free online access to visit records, lab results, and physician office visits.
The Epic EMR Platform at AdventHealth
AdventHealth's decision to adopt Epic Systems represents one of the largest EMR transitions in healthcare history, involving 1,200 care sites including acute care facilities, physician practices, ambulatory centers, urgent care clinics, home health services, and hospice facilities. The health system announced the transition on February 11, 2020, after serving as a Cerner customer since 2002.
Key Features of AdventHealth's Epic Implementation
- Single integrated platform for EMR and revenue cycle management
- Connected network spanning acute, ambulatory, physician enterprise, and home health services
- Cloud-based EHR architecture hosted on Virtustream Healthcare Cloud
- Epic's Community Connect program extending EMR access to affiliated providers
- Accelerated delivery of whole-person care aligned with AdventHealth's brand promise
The cloud-based EHR migration to Virtustream will take approximately three years beginning in 2025, serving AdventHealth's strategic goals of agility, application availability, and improved user experience. This represents a significant technological upgrade from their previous fragmented system that included 15 different EMR versions across the organization.
Migration Timeline and Implementation Details
AdventHealth's EMR transition followed a carefully planned three-year implementation schedule beginning in March 2020. The health system of 50 hospitals (later consolidated to 45 hospitals across nine states) chose Epic after frustrations with Cerner's ambulatory and revenue cycle solutions surfaced.
- February 2020: Official announcement of EMR migration from Cerner to Epic
- March 2020: Epic implementation begins across initial facilities
- 2020-2023: Phased rollout to 37 hospitals and hundreds of outpatient settings
- 2025: Partnership announced with Virtustream for cloud migration
- 2025-2028: Three-year transition to Virtustream Healthcare Cloud
As of early 2025, the Epic platform was actively implemented at 37 of its hospitals and hundreds of outpatient settings, with the full rollout expected to encompass all 1,200 care sites.
Patient Access Through MyChart
AdventHealth patients can create an online account for safe and simple access to information from their electronic health record through MyChart, Epic's patient portal system. This free online access covers most medical records and includes HIPAA-protected information.
| Feature | Availability | Description |
|---|---|---|
| Visit Records | Immediate access | Download physician office visits, ED, and hospital admissions |
| Medical Records Request | PDF delivery | Legal hospital records not in MyChart delivered as downloadable PDF |
| Physician Records | Online access | Records for physician(s) accessible through patient account |
| Radiology Results | Department request | Imaging results available through specific department contact |
| Birth/Death Certificates | Official request | Certificates available through formal request process |
Some medical records will not be available online for privacy and security reasons, and historical health records may not be fully available within the AdventHealth Account initially. Patients needing complete medical history must submit formal requests through the medical records department.
Why AdventHealth Chose Epic Over Cerner
Anonymous insiders noted that AdventHealth was frustrated with Cerner's ambulatory and revenue cycle solutions before making the switch to Epic. The health system sought a single, integrated electronic health record and revenue cycle management system to replace their fragmented technology stack.
Before the transition, AdventHealth's technology stack included 15 EMR versions, including 3 Cerner systems and 4 Athena systems, plus separate long-term care and home care systems. This fragmentation created challenges for care coordination and data interoperability across the rapidly growing health system.
"Epic's Community Connect program will also allow AdventHealth to extend its EHR system to affiliated providers as part of the integrated platform."
The integrated platform approach enables seamless data sharing across acute care, physician practice, ambulatory, urgent care, home health, and hospice facilities.
Technical Architecture and Cloud Infrastructure
AdventHealth tapped Virtustream, a Dell subsidiary, to move its Epic EHR to the cloud in a three-year migration beginning in 2025. The Virtustream Healthcare Cloud will host AdventHealth's new integrated Epic platform, supporting long-term strategic goals.
| Component | Technology | Implementation Status |
|---|---|---|
| EMR Platform | Epic Systems | Active at 45 hospitals |
| Cloud Host | Virtustream Healthcare Cloud | Migration in progress (2025-2028) |
| Patient Portal | MyChart | Live for all patients |
| Covered Sites | 1,200 care locations | Phased rollout complete at 37 hospitals |
The migration aims to deliver improved user experience, application availability, and organizational agility through cloud-based architecture.
Impact on Patient Care and Care Coordination
The single integrated platform enables AdventHealth to accelerate its brand promise of whole-person care through better-connected care teams. Patients experience seamless transitions between acute care, ambulatory services, and home health because all providers access the same Epic EMR system.
For the 45 hospitals across nine states, this means physicians can view complete patient histories regardless of where care was delivered within the AdventHealth system. The connected network architecture eliminates information silos that previously existed across the 15 different EMR versions.
Enterprise-wide EMR Strategy
AdventHealth's Epic implementation represents an enterprise-level strategy rather than facility-specific deployments, ensuring consistency across all care sites. The Community Connect program extends EMR access beyond direct AdventHealth facilities to affiliated providers, creating a broader integrated network.
This approach supports AdventHealth's growth trajectory while maintaining technological standardization, a critical factor for health systems expanding across multiple states. The revenue cycle integration within Epic streamlines billing and administrative processes alongside clinical documentation.
Everything you need to know about Which Emr Does Adventhealth Use The System Behind Patient Care
Does AdventHealth still use Cerner?
No, AdventHealth completely replaced its Cerner electronic health record system with Epic Systems, announcing the transition on February 11, 2020, after being a Cerner customer since 2002.
What patient portal does AdventHealth use for EMR access?
AdventHealth uses MyChart, Epic's secure patient portal, which provides free online access to electronic health records including visit records, lab results, and physician office visits.
How many hospitals use Epic at AdventHealth?
As of early 2025, Epic is implemented at 37 of AdventHealth's 45 hospitals across nine states, with the full rollout covering 1,200 care sites including outpatient settings.
Is AdventHealth's EMR cloud-based?
Yes, AdventHealth is migrating its Epic EHR to the Virtustream Healthcare Cloud in a three-year transition beginning in 2025, making it a cloud-based EHR system.
Can I access my AdventHealth medical records online?
Yes, AdventHealth patients can create a free online account to access most medical records through MyChart, including visitor records for physician visits, emergency department visits, and hospital admissions.